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Shipping & Delivery

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free standard shipping! You shouldn't have to pay extra just to get the same product.

 

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

 

LOST/MISSING PACKAGES

BobaFluff are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

 

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

 

SHIPPING TIMES

Shipping times varies based on location. These are our estimates:

Location

*Estimated Shipping Time

United States

8 - 13 Working Days

Europe

8 - 13 Working Days

Canada

21 Working Days

Australia

15 Working days

New Zealand

15 Working days

Rest of the world

15 - 40 Working days


Max delivery time – 45 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

 

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 1-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. Also note that tracking might not be available in all countries.

 

Note

We know there can be a lot of confusion and frustration with shipping due to the current world circumstances, however we want to assure you that we are doing everything we can to provide you with the best support whilst working on finding faster shipping methods for you. We thank you for your patience during these difficult times, and if there's absolutely anything we can do for you, do not hesitate to contact us at support@bobafluff.com.

- Team BobaFluff

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